Too funny. I found your post in a google search looking for an addition to our own SP setup...and guessed by your username that you set up (or configured in some way) some of our systems about a year before I started here.
Small world!
Clv
I use sharepoint for call tracking, calendaring, contacts, and site notes. The price is right (free if you're using Win2k3 server)...and I tried a number of CRM/ERP/Helpdesk packages (Tiny, SugarCRM, vTiger, etc) extensively before giving up and rolling forward with SP.
Download the helpdesk...
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