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Queue to Skill Group
Hi Jon, thanks a lot for your answer. I'm going to use the if node as you suggested checking the call.TimeInQueue variable... Cheers Michele- miccel
- Post #3
- Forum: Cisco: Intelligent Contact Management (ICM)
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Queue to Skill Group
Hi, I'm queueing calls to a particular skill group. I'd like the calls in queue exit when the queue time exceed an established threeshold. How is this configurable? Thank you- miccel
- Thread
- Replies: 2
- Forum: Cisco: Intelligent Contact Management (ICM)
