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Auto Answer Agents forgetting to log out
The only problem with the script is we have tons of agents available and maybe just one agent walked away from their phone without logging out so the system sees an availiblity. I am thinking there is probably not a work around to this.- colokim
- Post #4
- Forum: Nortel: Symposium call center solutions
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Auto Answer Agents forgetting to log out
Anyone have an idea to avoid when an agent doesn't log out and we have excessive calls flow to that phone? There was another thread on this but we bypass the call presentation feature. Also happens when a customer is on hold and hangs up. Just wondering how other call centers handle this...- colokim
- Thread
- Replies: 7
- Forum: Nortel: Symposium call center solutions
