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If you need to see what options were on the phone when it was unplugged do a status station and it will show you if SAC or ringer off are active.

I had the exact same thing happen to me this morning. The error was caused because someone had the Send Calls and Ringer Off buttons active when the phone was removed. Now the PBX thinks the phone is active when it is disconnected. I was able to change the port to an X and change the...

Thanks everyone. I was afraid of that but that is great info about the time to delete. I will creat the new one and delete the old one the next time we do weekend maintenance. Thanks again.

We recently removed the pbx and octel from an office and routed those extensions to a pbx and octel in another office. I need to change the node for the old office to allow my octel to route messages to the octel in the new office. The old office used 4 digit dialing and the new one uses 5...

Actually that helped alot! We hade a node number set up for an old system. Once we took that node out it worked. Thanks for the assistance.

The mailbox length is 5-digits and the extensions are 5 digits. I'm not aware of anything networked that would be using that range. Shouldn't we be able to see that in the Octel?

We are moving employees from one building with a 4 digit dialplan to a building with a 5 digit dialplan. We are adding 1 digit to the 4 digit extension to make things easier on these employees. The PBX takes the extesnion fine becuase the extension were already in our dialplan just never used...

Thanks everyone I just talked to the engineer at Avaya and what we wanted can't be done. We wanted 12 to stay active with 14 so the users would not have to do anything after the cut but start using 14. And by anything I mean the user would not have to change the server, or the server name, or...

We know 14 is backwards compatable but we need 14 and 12 to work together for a couple of days. Our current version is 12 and we use Supervisor 12. When we intall CMS 13 we are going to Supervisor 14. The problem is, the new server will assume the IP address and DNS name of the old one. We...

We currently have CMS version 11 and version 12 on our desktops because we administer 2 different CMS servers. We are upgrading one of the servers and will be loading version 14 once the new server is in place. On a test machine we loaded version 14 with the information for the new server but...