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Trvlr1, Thank you very much for this - That works perfectly!! Much appreciated.!!

Hey all - I have a question regarding caller ID. We just switched from Nortel CS1000 to Cisco IP and Call Manager 8 - My question is this: We have one phone that is setup up to be an anonymous "tip" hotline, so I need to disable all caller ID functions for incoming calls to that phone, so the...

Yea, I see what your saying there - Whew, I didn't think it would be this difficult - And really, maybe it isn't, but not knowing a lot about Crystal and /or programming in general, it just looks tough. I'll see what I can do with putting all this together next week. I really appreciate your...

Ahhh, I see where you're coming from there - My only question at this point is then - Is this just showing me how many calls were made or received or ended in the hour displayed? If so, it's not quite what I think my requestor is looking for. I think what they want is to see how many calls were...

LB, Thanks! I understand about the forum, but doesn't hurt to ask. Ok, I acutally just got the date time thing figured out. I created two formula fields with the following formulas: DateAdd("s", {CallDetailRecord.dateTimeConnect}-14400, #1/1/1970 00:00:00#) and DateAdd("s"...

Wow! Thanks for the fast response! I'm going to try to figure out what you mean there, since I'm just a novice at Crystal reports. I've found another caveat that is slowing me down before even getting that far though - It appears that all the date and time fields in the database are stored...

Ok all! I have a need to create a report from our Call Manager database that shows all VoIP calls that happen concurrently, and show a count by day by hour of when we reach are concurrent call maximun. IN our call manager, we're restricted to 8 concurrent calls, meaning 8 people can be on the...