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Hi , I have genesys CTI 6.5 version & Avaya PBX , I am getting the error mesage in T-server log as follows when i configure the extension in CME. 45678: ====== Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A3(RETURN_ERROR) invoke_id tag: 02, value = 117 error_value tag...

Hi , I have genesys CTI 6.5 version & Avaya PBX , I am getting the error mesage in T-server log as follows when i configure the extension in CME. 45678: ====== Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A3(RETURN_ERROR) invoke_id tag: 02, value = 117 error_value tag...

no , i just tried on NICE Query tool ..Can you please assist me to get the status not equal to ok ?

I got the some of the un recorded agents list by running the query with Channel & Logger =0 .. But again I re check ed one by one .. they are recording but not all times the day.. I want the agents whose calls were not recorded completely ? Thanks in advance any one can help me please

When i run the query with mentioning above logical expressions to get unrecorded calls .. I am getting the most of the agent ids with duplicated , repeated .. I just want only unique agents ids..

ok, Here I am getting most of them are duplicated while i ran this query for unrecorded calls .. How to get the unique not recorded calls.

I got the SMTP relay for south.com , Please check and let me know , Even i Unable to get the mail through Batch file : ====================================================== Set objEmail = CreateObject("CDO.request timed out.") objEmail.From = "swamy.repaka@south.com" objEmail.To =...

VB script pls check if anythinh wrong , Its not workout for me: ============ Set objEmail = CreateObject("CDO.request timed out.") objEmail.From = "swamy.repaka@south.com" objEmail.To = "alerts.telecom@neth.com" objEmail.Subject = "Your stuff is broke." objEmail.Textbody = "Fix it."...

anyother ways to send a mail from batch file , appreciate Thanks.

Hi folks, I have created a batch file to ping the IP addresses continuesly , If any thing goes wrong like "request timed out "response want to notified me through Mail through Batch file ping 20.16.4.30 ping 20.16.5.40 ........... .......... etc.... Can anyone help me with this , Thanks in...

I want to play two (India , US) locations calls on my workstation , They have the duplicate configuration I mean They both have the 2 loggers , 1 CLS , 1 screen Logger at each location. How do i configure the NICE Tool bar application to play those 2 locations (India , US) calls ?

I am not good at SQL , But can we get it from SQL , If it is please let me know how to get it ?

I am running the query for 10 minutes but I am observing that about last one hour calls , why it so please help me with this.

Hi, I want to know unrecorded calls for last 3 months , how do i get it ? I am using the NICE 8.9 version , Thanks in advance.

How you are differentiating the agents query by channel query

ok , I am using same login on the server nad my workstation but not shared with anyone

Hi , I am surprising about this , I used this query from last 2 months but from last 2 days its showing the results for last one hour calls instead of last 10 mins calls ,can any one help me with this!!!!! Thanks

Hi , When I click the "Hard Disk symbol" on the recorded call , unable to play them on my workstation, getting the error message as " doesnot have sufficient preveliges on that Logger & channel number" . But when i click on the calls not loaded on the harddisk i able to play them.why?

Hi all, how many loggers we can connect to CLS ? what are the VL SNMP debug logs in VL SNMP console of CLS Server?

Is channels status with LTA /STA in Loggers can record the calls and what the status it refers ?