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you can set up a COR and restrict calls from coming in and or going out Page 1 of the cor form "calling party restriction" to outward and "called party restriction" to inward. Hope this helps

Call Center Administration / SS/ Call Profile Setup Commands Call Center Admin Split Skill Call Profile Setup Service Levels – 5, 10, 20, 30, 45, 60, 90, 120, 180 If changes need to be made, MODIFY If adding skill new ADD Let me know if this helps

If the login is for ASA, just type 'cha login xxxx (name of user)

Hi We have a client who wants to use BSR. Do I need anything on my end to support this feature? I've been told I need LAI but we do not have this feature. Can anyone give me example of how the calls would come to us and how I would need to set up on my end? Thanks

Hi I have avaya voice announcement manager and need to have pre-recorded greetings saved to our system via wave files being sent (according to the specs) Does anyone know how to download to a VAL board? Thanks

Thanks for your help!!

What we are looking for is another way of capturing our data from our call center. We have approx 30 programs running and need to send reports to clents on a daily, weekly and monthly basis. CMS doesn't capture all the info we would like to have so we're running 2 and 3 reports to capture the...

Hi Last week our CMS crashed and when trying to retrieve the data, we we abel to get everything but the 31st. We do daily, weekly and monthly and cumulative reports. This is the second time in 2 years this has happened to us. Without spending a lot of money, can anyone offer suggestions to other...

Thanks for that piece of info! Does someone have a list of errors from CMS? This may be helpful. Also, I received this error this am when I logged into emulator. "Service Error: Disk Failure - contact services immediately" Any ideas on this. THanks for all your comments and suggestions!!!

Sorry about that! The one right below if when the system crashes. Right after 6am 1711 7/27/07 6:00 AM 1 1 INFO BACKUP INFO: This backup requires approximately 1 ( 0.01 ) volumes. 2800 7/27/07 3:03 AM 104 0 ERROR...

HI I have errors on CMS that crashed the server three days in a row. Sunday and this morning all was fine. Could it be too much data and the fact that the report is running right around the time that managers are logging in for the morning shift?

No, per button ring is set to no. I really think it may be the PC settings, but when the agent is not logged in, the phone rings phone on the station. As soon as she logs in, the one ring starts. I have checked the station form and the agent form against one that works and there are not...

I was able to resove the VAL board issue by going into Voice Announcement Manager and cleaning up all the old announcements that had been removed from the switch, but not here. Thanks everyone for your thoughts on this. NOW, here's another--- IP agent works from home and when phone rings, she...

Hi Thanks for the input but everything is set up ok. Phone has console permissions. I was in the middle of doing this on my phone when this occurred. I traced the call and got the following: denial event 1092 announcement unavailable d1 = 0x8b62 d2 = 0x29eC I have a call into my vendor. Will...

1 4009 integrated 22 1 Generic_Main_Menu n NA n 64 01A14 Hope this helps. I think one of the the Ip Server interface board in the 01a cabinet? We only have one VAL board and it's in that cabinet. although I don't see errors or alarms

I hope this is what you meant. I was recording all day. All announcment numbers were new, so nothing was recorded on any of them. When I got to the 7th announcement, I got the wave off. Tried removing and re-entering. Tried changing to a differnt number. Now I can't do anything on the...

Hi I am trying to record an announcement and keep getting wave off tone after i press 1 to record. Any ideas? thanks!!