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  1. ACDSpain

    Records Management

    All calls in a specified logger? or specified segments in cls DB? You will need deletion tool kit and, of course, pay for it.
  2. ACDSpain

    How to define VDN in CLS ?

    If you have Genesys you cannot record by VDNs. Maybe you can do recording rules by Phone number field.
  3. ACDSpain

    CMAPI VoIp logger channel with silence

    I have a Cmapi and sometimes channels record silence and we need to deconfigure it and configure it again and reboot cls. Help, please.

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