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  1. hell0d0lly

    ACD Inactive msgon features 921, 922, 923

    Well, as usually happens with me, I figured it out myself, after several calls to "supposed" expert techs that I paid for their time and who did not solve the puzzle. Seems this unit was working (ACD & VM) when we tried to install an SMDR which was DOA. Looked like feature codes were screwed...
  2. hell0d0lly

    Inactive feature 981- 983

    It takes a few minutes for the codes to re-register. If they don't within 10 minutes, I would try power cycling the units again. Turn on the power to both of them at the same time. If that still doesn't work, I would try powering up one then the other, both combinations, before I felt I had to...
  3. hell0d0lly

    Inactive feature 981- 983

    Go into XFTEST and delete ALL inactive feature codes, then power cycle the MICS and the voice mail (you didn't say if you had MICS or CICS, CallPilot or NVM, but process is the same): 1. Feature **938378 2. Enter CONFIG password 3. Select FIRST soft key 4. FOr each feature code that shows up...
  4. hell0d0lly

    ACD Inactive msgon features 921, 922, 923

    Add'l info: same symptoms as in thread 799-945047, but rebooting both NAM & MICS does not reinstall codes 901 - 909.
  5. hell0d0lly

    ACD Inactive msgon features 921, 922, 923

    Customer has an MICS w/ DR6.0, Norstar VM & Minuet ACD. All was working fine until we attempted to install a non-functional SMDR 6. Went into XFTEST to remove inactive codes hoping this would get SMDR working, but it didn't, and the ACD went "Inactive". Feature codes 921, 922 & 923 now say...

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