I have deleted a group of user accounts by mistake and now i have to generate their reports. Is there a way to rebuild the database for the reports to show up?
Another question with the waiting time.
Triggers: Wait time begins when the agent goes into Idle state, for example, if:
the agent logs on and presses the Not Ready key (isn't this the not ready time?)
NotReady Time
Description: The total time an agent spends in the Not Ready state. Not...
Please help. I was monitoring our calls for the day and compared the real-time display vs Symposium reports. Please note that on GRTD, there are 3 calls abandoned but zero on symposium. The calls offered are also off. There are 4 calls offered for Husky in GRTD but only 3 in symposium.
Is there...
When running RDTAIL this is what i got. Isn't it the Midnight job that's causing the problem?
pdt> rdtail
[1230] 22/05/2009 15:00:54 SRPT0770 TOD 1: Midnight job server started.
Number of jobs to do: 1
[1229] Restricted Access!
[1228] Restricted Access!
[1227] Restricted Access!
[1226]...
Why is it whenever I run RDALL command it only runs from 16/05/2009 to 22/05/2009? I need to have the logs until 23/07/2009. Is there anything else i need to do? Please help.
pdt> rdall
[0000] 16/05/2009 17:59:34 CCED0763 LCS: Graceful Switchover. Call Processing Stopped at 17:59:34
[0001]...
Hi guys, Id like to know how am i going to setup our CP mini's config. Im kinda new at this , so Id like to ask from you a sample CCR Tree and CCR Node property config. Here's what we would like to have for our CPMIni greeting.
Welcome Message:
“Thank you...
Hi all, is it possible that an authorization code can be used only on one station? ex. subscriber A can only use his authcode in his station but not on another station.
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