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  1. kutoykutoy

    Remove Ringtone

    Hi Guys, Is there a way to remove the ringtone heard by caller when calling a certain extension number? This is for CS1000 PABX. Thanks.
  2. kutoykutoy

    Symposium User Accounts Deleted

    I have deleted a group of user accounts by mistake and now i have to generate their reports. Is there a way to rebuild the database for the reports to show up?
  3. kutoykutoy

    Reports Definition

    Got it. Thanks alot!
  4. kutoykutoy

    Reports Definition

    Another question with the waiting time. Triggers: Wait time begins when the agent goes into Idle state, for example, if:  the agent logs on and presses the Not Ready key (isn't this the not ready time?) NotReady Time Description: The total time an agent spends in the Not Ready state. Not...
  5. kutoykutoy

    Reports Definition

    Hi Guys, Can you please help me define the ff. DN Talk Time Break Time Waiting Time
  6. kutoykutoy

    GRTD vs Symposium reports

    Please help. I was monitoring our calls for the day and compared the real-time display vs Symposium reports. Please note that on GRTD, there are 3 calls abandoned but zero on symposium. The calls offered are also off. There are 4 calls offered for Husky in GRTD but only 3 in symposium. Is there...
  7. kutoykutoy

    CallsTerminated vs. Calls Abandoned

    What's the difference between calls Terminated and calls abandoned?
  8. kutoykutoy

    RDALL Logs

    When running RDTAIL this is what i got. Isn't it the Midnight job that's causing the problem? pdt> rdtail [1230] 22/05/2009 15:00:54 SRPT0770 TOD 1: Midnight job server started. Number of jobs to do: 1 [1229] Restricted Access! [1228] Restricted Access! [1227] Restricted Access! [1226]...
  9. kutoykutoy

    RDALL Logs

    Why is it whenever I run RDALL command it only runs from 16/05/2009 to 22/05/2009? I need to have the logs until 23/07/2009. Is there anything else i need to do? Please help. pdt> rdall [0000] 16/05/2009 17:59:34 CCED0763 LCS: Graceful Switchover. Call Processing Stopped at 17:59:34 [0001]...
  10. kutoykutoy

    Nortel Passport 1424T

    Does the Nortel Passport 1424T support GARP?
  11. kutoykutoy

    Call Pilot Mini Auto Attendant greeting

    Hi guys, Id like to know how am i going to setup our CP mini's config. Im kinda new at this , so Id like to ask from you a sample CCR Tree and CCR Node property config. Here's what we would like to have for our CPMIni greeting. Welcome Message: “Thank you...
  12. kutoykutoy

    M2616 Display problem

    thanks for the replies. i think i got a defective TN. I tried to move to another TN & the 2616 unit worked fine.
  13. kutoykutoy

    M2616 Display problem

    How do I remove " Local Diagnostic Mode" from M2616 display?
  14. kutoykutoy

    Authorization codes

    Hi all, is it possible that an authorization code can be used only on one station? ex. subscriber A can only use his authcode in his station but not on another station.
  15. kutoykutoy

    2 stations with same mailbox

    hi, i have 2 stations 8101(virtual) and 2401(2420D). is it possible that if i dial 8101 and no one answers it will go to voicemailbox 2401?

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