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Hi, Im about to deploy 60 installations of Avaya i2050 softphones in our callcenter. We have the license server installed and working. Softphone version 4.4 SP6 We would like to avoid any manual configuration on each of the clients, so server, TNs etc. are loaded when the agents start the...

Yes of course. I was in a rush yesterday. This script will login to the ccma website $request = Invoke-WebRequest -uri 'http://myccmaserver' -UserAgent 'Mozilla/5.0 (compatible; MSIE 9.0; Windows NT; Windows NT 6.1; en-US)' -SessionVariable ccmalogin $loginForm = $request.Forms...

ok, I got the authentication part working now :)

Hi guys, We have alot of real time displays across our callcenters. Im working on a better solotion, when our support team needs to restart a display which takes some time (login, menu, browse etc). I would like to base this on powershell. I havent done that much powershell, so thought this...

Hi, I would like to know if there is a better way to get a value for average handling time (AHT). Agents in our callcenter are using the "not ready" function for various reasons (meeting, breaks, after call work etc.). We are using activation codes to register what kind of activity 100 after...

Hi I need to know the amount of transferred calls per application in our callcenter. The only place I can get statistics from transferred calls(trans out) is under agent performance. Is there a way to get this data on application level instead of agent only? /Tobias

I have tried solving the problem with partitions. The problem is I need to restrict my own (or another users access) to make a summery of the skillsets I want to display. My billboard display need to show more than one display, where different data is needed. Example: skillset_A + skillset_B -...

Hello I have a problem setting up a realtime display showing a summery based on more than 1 skillset. Example: Skillset_A Skillset_B I want to show callwaiting, availible agents etc. for both skillset_A and skillset_B added together. At the momemt I am showing more than one display, but since...