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  • Users: Westi
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  1. Westi

    ASBCE upgrade from 8.1 to latest

    I suggested to the customer to take it out and either work without (SIP trunk comes in on private provider network) or replace it. I found out that the previous vendor sold it to them 8 months after it was already end of sale. I guess they had to get rid of it. I will look into the AudioCodes...
  2. Westi

    ASBCE upgrade from 8.1 to latest

    Thanks derfloh you are my hero, hope you survive your humidity and heat today I will ask the customer still to take a picture of the model number just in case my memory would suck more than usual and it may be a different box.
  3. Westi

    ASBCE upgrade from 8.1 to latest

    I am not sure TBH have not been on site in a year or so. It is an Avaya branded small box. I can find out if that makes a difference. Nothing is easy I guess. It might be cheaper to get a new one in there that is a Non-Avaya one. I will let you know the device hardware I googled it and it is...
  4. Westi

    ASBCE upgrade from 8.1 to latest

    Hello derfloh it is a hardware SBC and it had some hiccups in the last year and needed to get rebooted twice so we hope that the update might give it a bit more stability.
  5. Westi

    ASBCE upgrade from 8.1 to latest

    I have never worked with the Avaya SBC and a customer has one from the previous vendor. They are a 24/7 operation I have some dumb basic questions because I am unsure after reading several of the manuals. 1. do I need to buy new licenses for the new firmware 2. step upgrade, yes, does anyone...
  6. Westi

    Customer doesn't believe abrupt power outage damaged equipment your thoughts

    I have to agree that with the consensus that this was most likely caused by the power issue because the statistical eventuality of 3 power supplies blowing up just because they feel like it is astronomical. We would definitely bill them for it even with a service contract and they can get their...
  7. Westi

    Essential voicemail - greeting upload

    Here is a step by step document for you. pay attention to the creation of the log file (only needed once) otherwise the Manager will give you an error every time you try and create an audio file.
  8. Westi

    Inserting digit into ARS

    good start but there are are codes that start with 8 so you will need to specify them 888xxxxxxx/Dial/1888N 877xxxxxxx/Dial/1877N 866xxxxxxx/Dial/1866N and so on for all the toll free options that are available when in doubt check here https://cooltele.com/ac8xx
  9. Westi

    MS TEAMS - DIRECT ROUTING

    That is correct usually the Teams extension was set as mobile twinning target to get the calls on both at the same time.
  10. Westi

    MS TEAMS - DIRECT ROUTING

    My old company has had several customers that simply had a SIP trunk to Teams and then routed via shortcodes to the Teams extensions to get calls there. No SBC, simply a router/firewall and an IP trunk in the IP Office.
  11. Westi

    Two Questions - TDM-Based Sets

    Avaya's website is crap, seems they only advertise the IP solutions for everything even though they still produce and sell the digital sets and hardware to run it. They think that they make more money on IP sets and licenses than on digital solutions and show that on their website. That is the...
  12. Westi

    Yealink AX53H WiFi phone - poor audio quality

    WiFi is great :-) Hate to say it but I hear that all the time from IT personnel. I even heard that on a high rise install where 15 different WiFi networks were blasting each other away in a high rise business tower. Not to say that this is the case with you, but WiFi is only really good if you...
  13. Westi

    Twinning in Avaya IP Office

    Internal twinning will however make 1 extension number unusable and you can only call 1 of the 2 extensions. External twinning should work fine even if you enter an extension number. I always add the "twinned when logged out" to the twinning and "Mobile call control" but if your extension that...
  14. Westi

    IP Office

    There are several ways to do it. If you have the Auto settings in the URI and the ARS can send the calls using the NsE entry which sends the extension number. At least that used to work. If you send the internal data then make sure that the users have their extension number in the SIP tab and...
  15. Westi

    Transferring all configuration settings from one Avaya IP Office 500 V2 to another?

    You see 2 columns on the upgrade attempt. Licensed 7(R9.0) Required License 7(R9.0) which is not really the truth as that is ADI licensing and it doesn't take into consideration that your R11.0 is using different licensing. You cannot go higher than 9.0 with this setup. Also systems that have...
  16. Westi

    Transferring all configuration settings from one Avaya IP Office 500 V2 to another?

    Licenses are not linked to the IP500 but to the SD card R9.1 and lower have ADI licenses which are a text string that is entered into the system programming. Each license has to be uploaded individually. R10.0 and higher have a .xml file that is uploaded and entails all licenses at once If your...
  17. Westi

    J179 phones are showing "Acquiring Services" after certificate was regenerated

    Thanks derfloh have I ever mentioned that I hate certificates? :) The apps server generated certs are also self signed so what would be the difference if they are IP Office generated? The apps server generated ones also don't have a proper cert path that would verify its validity. or do I just...
  18. Westi

    J179 phones are showing "Acquiring Services" after certificate was regenerated

    Dumb question, a "real certificate" is all great but what if they are a small company without a domain or website and even worse without proper IT to do split domain settings within their network. What certificate would work there?
  19. Westi

    Uploading professionally recorded prompts to embedded voicemail 500v2 for auto attendant

    create it as .txt and rename it to .log the rest is all in the document
  20. Westi

    Uploading professionally recorded prompts to embedded voicemail 500v2 for auto attendant

    All that information is in the "creating greetings for embedded VM" document you have to create an output.log file otherwise Manager cannot write into it and it cannot be created by Manager when converting a file. BIG Avaya oops since day 1

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