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Hello - I'm trying to implement Auto Answer for ACD calls. Per Avaya recommendation I turned on Auto Answer for ACD calls on the Agent's profile, not on the phone. It's a 9611 phone by the way. I set Auto Answer on agent to ACD. She can log in at her phone, but it logs her right out again. I...

For internal calls placed using rollover lines, is there a way to either mask the extension number, or make it show the primary extension number instead on the receiving telephone set? I know that I can use CLID Table = D on the rollover key, and that will cause it to use the Primary line key...

Thank you irvjam - this worked!

When a call returns to queue - either due to time out or an agent pressing a button - it goes back to the end of the queue. Is there a way to get these calls to return to the beginning - or next in queue. Thank you.

I want to have variable mailbox number lengths with the Alternate User Interface. Some users will have 6 dig mailboxes, some 4 digits. NTP says you can set the Mailbox length at one number (6 for example), but if you use any mailboxes with less that 6 digits the user has to hit the terminator #...