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This means that they are a group manager.

NICE offers a certification class on the Perform system. The best way to get started would be to register on the education portal. There are other free learning opportunities there as well. http://education.nice.com/perform It is a really good class if you already have some exposure to the...

Hi We do not allow our remote users to playback screen calls. However while we were setting them up we realized that the VPN users had to have access to all NICE servers for complete functionality. We did this by attaching and access control list to the VPN profile with each NICE server IP...

IPOpotamus I believe this is a warning that calls are not being deleted from your storage center when it reaches the 80/20 capacity threshold. In Sentinal if you drill down under metrics, component metrics, voice recording correlation you will be able to see the trigger for this. I have been...

Would it help if "Apply to segements that match filters and all subsequent segments" was checked in the recording scope section of the negetive recording plan?

Is this failing during the installation or is it completing but the users are getting an error message? We get stuck in a set security loop sometimes if the person installing does not have admin rights to the PC.

Thank You!

Hi Does anyone know if symon will consume more than one CMS license when there are multiple emulators logging into CMS? We are licensed for 90 but in CMS I can see 100 logged in including several for symon. Thanks

Why do you have separate skills if they are all staffed equally? If this is being done for reporting you could report at the VDN level and then the skill performance will be consistent.

Have you tried doing a list trace on the VDN that points to the vector? It should show the announcement that is playing.

Do you have feature buttons programmed on the phones or do your users only use the FAC's? We have CFWD buttons on the second page of the phone display in the same place that the first call appearance would be if it were on the first page. We often have users selecting this button thinking it is...

Stinney Thanks for the offer! Unfortunately I do not have any time this week. If I have not worked this out by the time you return I will reach out to you. Thanks

Stinney They are basically looking for real time split/skill performance data grouped by location. I have tried to create this as both a real time and interval report with no luck. I really do not see an option in our current environment to combine these two elements into a report. Thanks

SF0751Both centers do answer calls from the same skill. Also I will take a look at the application suggested by 4merAvaya. Thanks

We are still running CMS R13 and will probably upgrade when we get to CM5. Any suggestions that will work with R13? Thanks

Hi I am trying to figure out if the following is possible. Our contact center is looking for skill performance statistics by location. Location A wants to be able to see how they are performing in relation to Location B real time. I have found canned reports real time/split skill/agent status...

Hi We recently added a remote site off of our VOIP system in another time zone. So now calls are being answered in two time zones via one PBX and CMS. Agents in both sites are skilled the same. Is there a way to define the local time zone in CMS reports for the calls being answered in the...

I am preparing to take the ACS exam for Voice Services Managment. The course material suggested by AVAYA is all related to project managment, customer service, and network security. If anyone has taken this exam can you confirm that this material is actually covered in the exam? Thanks