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Thanks, we're at 9.4 and will be upgrading in the next week or so.

Thanks, not saying you're wrong, but we have 20 AX controllers and some do need to share ARS entries and others don't. We have hotel properties, so guest rooms on that cluster probably should share, but not across clusters. Since we don't share across the clusters, that's probably the reason for...

Our users all have valid email addresses. Are you also talking about phone devices without users (ex. guestroom phones, elevator phone, lobby courtesy phone, etc?) In that case, none of those have emails. Are you saying we need to populate a fake email in every phone? We have 1000's. We do...

right, thanks, and how do I get to see the missing data from the SDS Form Comparison report?

We're having what looks like a routing issue and I found those neat SDS tools, which look awesome, but we can't see all the records, as it's truncated. Is there a buffer we can open up to see it, or can it be exported? We think the real issue we have is that ARS entries aren't being properly...

Thanks, I looked at the audit file and the only thing I see is me adding the entry back in, not where it got deleted. The log goes well back beyond when it was known working. I do see the delete record of the suspected phone which ~may~ have had the line key appearance. Is there a log that will...

Our issue is that the whole entry is gone. It was suggested on mitelforums that deleting a set with a DID mapping would cause this. We'll have to test. We did delete a user/phone that may have had a line key appearance of that extension (we're not sure and it's gone now). Not sure why it would...

Every once in a while, an entry in the DID table disappears. Callers just get a failed call. There are only two of us with access aside from the vendor and we're certain we're not deleting it. Is this a known issue or is there a log that can tell us who deleted and when? Thanks! Al

Two questions here. 1. How can we check/set the MBG recorder server setting without going to the physical phone? Our phones lose this setting, we haven't figured out why and the only way we know to check/add is to drive to the location, check it and reconfigure it. While it seems easy for the...

We cleared out the IP Telephony Inventory Moved Phones DB by acknowledging them all and clearing it out. A couple days later, there are 4 pages of moved phones and aside from the ones we actively tested with, we know none of them moved. If we're not physically moving to another data jack...

When new 911 alerts pop the DNC client on our Security PC that is purposed for CCTV cameras, it blacks out the cameras and the PC needs to be rebooted to correct. Has anyone heard of DNC conflicting with other apps? We have this working flawlessly in a different building using the same setup.

We had a similar issue, also to a guest room. Turns out it was an External Hot Desking Number. Check 2000 and see if 2222 is assigned on the Service Details tab. Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business Release level: 9.4 NuPoint...

I see how to define the notifications, but won't the triggers all be 911? How do we differentiate between a 911 call from one building vs. another? Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business Release level: 9.4 NuPoint Unified Messaging...

Has there been any functionality to Revolutions to filter alerts by building/property? Our Security staff needs a way to get alerts for the building they support. We're on Revolution 2023.1.2.6014 Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice...

Thanks, checked there and didn't see anything about duration. Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business Release level: 9.4 NuPoint Unified Messaging Build: 20.6.0.4.01 Revolutions 2023.1.2 MiCC 9.4.2 MiR 7.0.0-16.0 CCMWeb PowerPlay

MiR/Powerplay discards call shorter than 20 seconds. Is this hard coded or can we modify? Seems we get many calls shorter than 20 seconds and the call center staff would like to review them. Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business...

The unavailable destination is valid. From YSE From MIVB Mine looks like yours in that the Logged Off Agents are in the Log Off column, but still Active in their Agent Groups. (in Ignite, blue phone lit up in Agent Groups for their queue) We've also found that agents logged in and on a...

I'm looking at Contact Center Client. What it looks like to me is that an Agent is Available when their status is "Available" in Ignite, regardless of the fact that they've logged out of their phone. Must the agents perform two tasks to logout out? (Logout of their phone AND remove themselves...

All the ACD Agent Skill Groups are set to NO. The question is, why are logged out agents still showing as Present and not absent? Is there a way to become Absent without Ignite, just by logging out of the phone? I found these procedures, and they work, but is Ignite require to go Absent? To...

I think I know why Queue Unavailable Answer Point Directory Number in programming YSE isn't working. All the agents in all our queues are Present! Logging the Agent out from the phone, doesn't change it. Logging them out in Ignite also doesn't change it. How does the Agent change their Presence...