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When new 911 alerts pop the DNC client on our Security PC that is purposed for CCTV cameras, it blacks out the cameras and the PC needs to be rebooted to correct. Has anyone heard of DNC conflicting with other apps? We have this working flawlessly in a different building using the same setup.

We had a similar issue, also to a guest room. Turns out it was an External Hot Desking Number. Check 2000 and see if 2222 is assigned on the Service Details tab. Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business Release level: 9.4 NuPoint...

I see how to define the notifications, but won't the triggers all be 911? How do we differentiate between a 911 call from one building vs. another? Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business Release level: 9.4 NuPoint Unified Messaging...

Has there been any functionality to Revolutions to filter alerts by building/property? Our Security staff needs a way to get alerts for the building they support. We're on Revolution 2023.1.2.6014 Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice...

Thanks, checked there and didn't see anything about duration. Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business Release level: 9.4 NuPoint Unified Messaging Build: 20.6.0.4.01 Revolutions 2023.1.2 MiCC 9.4.2 MiR 7.0.0-16.0 CCMWeb PowerPlay

MiR/Powerplay discards call shorter than 20 seconds. Is this hard coded or can we modify? Seems we get many calls shorter than 20 seconds and the call center staff would like to review them. Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business...

The unavailable destination is valid. From YSE From MIVB Mine looks like yours in that the Logged Off Agents are in the Log Off column, but still Active in their Agent Groups. (in Ignite, blue phone lit up in Agent Groups for their queue) We've also found that agents logged in and on a...

I'm looking at Contact Center Client. What it looks like to me is that an Agent is Available when their status is "Available" in Ignite, regardless of the fact that they've logged out of their phone. Must the agents perform two tasks to logout out? (Logout of their phone AND remove themselves...

All the ACD Agent Skill Groups are set to NO. The question is, why are logged out agents still showing as Present and not absent? Is there a way to become Absent without Ignite, just by logging out of the phone? I found these procedures, and they work, but is Ignite require to go Absent? To...

I think I know why Queue Unavailable Answer Point Directory Number in programming YSE isn't working. All the agents in all our queues are Present! Logging the Agent out from the phone, doesn't change it. Logging them out in Ignite also doesn't change it. How does the Agent change their Presence...

Anyone else having voice quality issues this week? Seemed to have started Tuesday. Audio drops out, both sides of the conversation, 6920/40 desk phones, both admin and call center staff. https://oneview.mitel.com/s/trust Reporting service degradation on Contact Center and Phone System...

In your messaging, drive callers to the web if appropriate; directions, weather, local dining, etc. We found that almost half our calls were strictly informational calls not leading to a booking. Recording calls will help the supervisors understand which agents need coaching to shorten the...

Thanks, Not saying you're wrong, but there's something in that field that we didn't add. Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business Release level: 9.4 NuPoint Unified Messaging Build: 20.6.0.4.01 Revolutions 2023.1.2 MiCC 9.4.2 MiR...

Where can we see or modify the Agent Default Password for Ignite? Is it set in YSE, MiVB, somewhere else? We do use AD integration to MiCollab, then we sync to YSE, Username populates to something that isn't their network credentials, we manually modify to first initial last name. We also...

I did make change only in YSE, but I am an Admin and all ACD Agent Skill Groups are set to No Queue Callers To Group When No Local Agents Are Logged In and Present - No I do see that some of our queue's ACD Path - Path Unavailable targets in MiVB don't match with the Night treatments in YSE...

Is there a reason why this doesn't work? It's set to NO on all our queues, but calls still queued and waited for no one. Seems like a perfect, easy solution. Or is this another/better option? We need to understand exactly what "unavailable" means. Is it described in a guide, I couldn't find...

We found that using the Condition below, when agents finish a call, they are Unavailable (Queue Work Timer = 30 seconds) We want to retain the work timer, but it makes the agents unavailable, meaning new callers get the Closed treatment. How can we still queue callers when this happens. I get...

Thanks, I see a Default UPiQ Inqueue Workflow, but that looks like it checks for place in queue, not what I want here. The condition I added to my Subroutine checks for Logged Agents > 0. And it looks like I can build something similar as an Inqueue Workflow, but how do I tell it at what...

All our subroutines check for logged in agents before we queue the call and it works great. Is there a way to continue to check after the call is queued so if calls do get queued while an agent is on a call and then goes Make Busy and logs out while a call is still queued, the caller doesn't...

OK, I got it to work by dialing the 10 digit DID configured in the DNIS for that Workflow. Dialing the 4 digit number didn't work for the new press choice, but does for all the previously built options. Thoughts? Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA...