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To get past this error have the agent login manually then hit the makebusy key - make sure the make busy lamp remains on. We found that sometimes you need to restart CCMS just to re-synch itself and CCMM

We were able to integrate the real-time displays into our helpdesk windows using some Java based auto-login code. Wasn't as difficult as I thought. Also CCAD by default does not show your agent's the # of Q Calls.

Thanks for the advice. I programmed the same port as a 3903 and - this is where it gets weird- I dialled and internal Extension and for the first time I heard ringing from the Polycom, but not from the actual DN of the set that I dialled. Then it went to a voicemail box. The DN that I dialled...

I really appreciate everyone’s help on this issue. Because of my lack of experience in this field I thought that it could be something on my end. We have ordered 2 PolyCom sets and I get the same results with both. I've contacted Polycom and they offered to take a look at the sets.

Well, when I connected a 3903 set and I was able to dail and Ext.

I don't have a 2616 but, I will pulg a 3903/4 tomorrow and let you know.

I can hear the DTMF tones and then I can hear the call dialling but nothing after that point. Just dead air. I'm pretty lost myself. Thanks for the assistance though.

Hi Guys, both the TGAR and NCOS are the same on sets that work. Also, I still can't dial extension to extension.

done - I noticed that after I submitted my last post. Still no change

Thanks all... DES TEST TN 035 0 00 00 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN TGAR 1 LDN NO NCOS 4 SGRP 0 RNPG 0 SCI 0 SSU XLST CLS UNR FBD WTA LPR MTD FND HTA ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LND CNDD CFTD SFD MRD DDV...

We just purchased a Polycom Nortel Direct Connect set. I've configured this as an 2616 as per the instructions,(option 11 pbx). I've got dial tone, but it will not dial in or out. I'm pretty sure that I'm missing something - can someone point me in the right direction? Thanks, Kamal