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Fixed. As suspected, one extension with CO lines set to appear & ring had call forward on busy set to the VMU extension number. It did not have a mailbox so bounced to the CCR home menu (or general delivery box when enabled), before the AA could answer with a company greeting. Such an...

I have just installed a Norstar Startalk VMU & have struck a strange problem. I have recorded company greetings 1 - 4 (eg "Good morning, welcome to ....") & set to table 1. I have played the greetings back to confirm they are OK. I have also programmed a CCR tree. The VMU is set to...

G'day from Down Under! I have installed a few Norstar MICS/CICS systems but have not installed Voice Messaging. I have aquired a 2 port VMU I would like to set-up on my test bench but do not have install instructions. I have the VMU System Admin Manual but nothing to explain hardware install...

I cant get a RAD to accept the password to allow setup. The RAD led blinks to indicate communication with the MICS is OK. I press Feature 9 ** & am prompted for the password. I enter 723646 (RADMIN), the display reads *****6 and nothing happens. The RAD I am using is a Nortel product...

Gidday, I'm just wondering if someone could suggest test procedures (Other than Feature 805) or advise of common faults so I know what to look for. I operate a telecommunications repair centre in Australia. I will shortly be testing/repairing Norstar CICS/MICS systems as well as...

Can anyone please tell me where I can obtain MAP files for Norstar Remote Utilities? I need MAP file AWA05ENG to suit the Australian Network MICS / ICS Norstar systems. Thanks Mick