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it was the 46xxsettings.txt file logunseen was not enabled now working

Monty - thank you will try that suggestion - compare the 46xxsettings file. I will try

user call into voice mail with a telephone - so they are using the TUI - and if while logged into mailbox a new message arrives and they DO NOT access new message the notify / call me is not seeing the new message as new and it does not activate the call me feature. Then when emergency...

MSS

do you know anyway around it?

Have customer who is telling me that when they are logged into their mailbox (virtual no telephone or MWI) that if new message is delivered while user is logged into mailbox then the notify / call me feature does not work. The mailbox is an employee emergency line that their remote users call...

Thanks however I was able to test with user and have better details: 1. if Caller hangs up before modular messaging answers then the missed call log shows entry. 2. If caller goes to voice mail - then the answered log is showing Modular Messaging with no caller number, the log just says Modular...

will try -

yes customer is R14x.00.5.742.0 with current service pack, the 9608 are aliased as 9630 and the busy indicator will call the station but will not light when user is on the phone - the 96xx series are supported to Release 13.1.5 and no lower

Good luck - those floppies are encoded and you cannot copy or download - you will need to find someone that has them and will let you use them.

Have customer with CM 5.2.1 and they have many 9641 telephones administered as 9650 - however the missed call log is not working and the sets have H.323 SP 3 loaded and customer is going to install SP 4, however the SP did not mention in the release notes that it corrects miss call log. I am...

I have a customer CM 14 using 9608 telephones aliased as 9630 sets. the problem is the busy indicator buttons do not show when that extension user is on their phones. It will work as speed dial but it does not light when the user is on their phone. I have searched support.avaya.com and haven't...

Customer has two 9650 telephones and when they applied the latest firmware 3.103S these two phones will just reset. The error in CM is 1537 Aux code 40968 (link down) however on the Web Maintenance under IP Events when those two phones reset nothing is recorded in the IP Event log. The server is...

I know this has been covered many times, i just cannot find the forum, so here goes again. I have a customer with CM 4.0.5 (S8800) and they are using IP telephone sets that are the 96xx series, they are complaining that the sets will just reset and when i check the system logs: under IP Events...

yes you will need to change the CMM dial range -

I have a few customers that have upgraded to Avaya Aura 6, they used to be 5.2.1 and went over to system platform 6.1. I had SNMP working on the 5.2.1 system before upgraded to SP 6.1 - SNMP is working on that system without fail (sending SNMP alarms to AlarmTraq) My problem is on the new...

set snmp trap enable auth and tcp syn-cookies on the media gateway CLI commnad line - you can look it up in the doc 03-300431

try running display activity log (xxxx) subscriber number, this will show you the activity of the mialbox and how many messages are in that mailbox. Then check the mailbox COS - if it was adjusted at the mailbox level it will be "custom" change it over to a COS that has bigger mailbox size

MSS store

I have a customer with MM 5.2 service pack 1 patch 4, 9.2.171.1017 is the software string, the MM is not calling the pager and when i look to find any updates nothing i am able to find starts with software 9.2.171.1017 instead everything i am finding states the software needs to be at MM5.2 GA +...