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ICM - Definity set up
hi Just after some information. We have a Definity and ICM set up. If we add our Definity agents in as agents on the ICM, when we are looking to present calls (across multiple call types/skills/locations) how does the system cater with the LAA figure not changing for perhaps 3 seconds until it...- nigel5000
- Thread
- Replies: 1
- Forum: Cisco: Intelligent Contact Management (ICM)
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ICM 6.0 Stuck Agent
hi We are also encoutering this issue with a Definity set up. Agents are often stuck in the available state but not building up any available time. It would seem that the raw data on the PG and the CMS tie up, it is only when it is maniplulated within the ICM that the problems arise. In our...- nigel5000
- Post #5
- Forum: Cisco: Intelligent Contact Management (ICM)
