Is anyone using the Witness scorecard application? We're trying to get an agent report to export from the server to the software and it's failing. Any ideas would be greatly appreciated!
We are using Witness monitoring system with the Aspect ACD. We need an agent report from Enterprise Administrator. I got the report, customized it, and added an SQL table that show Agent DN. Does anyone know how and what other table I need to link with the agent DN?
I am trying to link an EVT_CALL_RECORD table to another table (for an agent DN number) but I don't know what table to add. Has anyone had to customize a Crystal Report for the Witness monitoring system?
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