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  • Users: Cgio
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  1. Cgio

    Witness scorecarding report

    Is anyone using the Witness scorecard application? We're trying to get an agent report to export from the server to the software and it's failing. Any ideas would be greatly appreciated!
  2. Cgio

    What table do I need for Agent DN

    Will do, thanks alot for your time!
  3. Cgio

    Anyone using Witness with Aspect

    We are using Witness monitoring system with the Aspect ACD. We need an agent report from Enterprise Administrator. I got the report, customized it, and added an SQL table that show Agent DN. Does anyone know how and what other table I need to link with the agent DN?
  4. Cgio

    What table do I need for Agent DN

    It's for Rockwell (Aspect) Enterprise Reports, Seagate Info 7.
  5. Cgio

    What table do I need for Agent DN

    I am trying to link an EVT_CALL_RECORD table to another table (for an agent DN number) but I don't know what table to add. Has anyone had to customize a Crystal Report for the Witness monitoring system?

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