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  1. JBlacksky

    The license system.

    Getting back to the original query. I can't speak for Avaya, but I do install Shoretel systems frequently: Do your "campaigns" require the ability to record messages with distinct greetings, or play distinct greetings with some options to follow? If YES: Then you need mailboxs. If NO: Then...
  2. JBlacksky

    Troubleshooting Tools

    Shoretel has a new Network Monitoring Manager tool for some really indepth analysis capabilities now of your LAN/WAN traffic. You can read about it on their website: http://www.shoretel.com I ain't tried it yet, but I really want to take it for a test spin :)
  3. JBlacksky

    Avaya vs. Shoretel

    I agree about the Shoretel Tech Support. They are much better in that aspect then most manufacturers I dealt with on a day to day basis. So far, the multisite rollouts I've done were very smooth. It all depends on your preferences and requirements, but for ease of use and features, Shoretel is...

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