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Thank you both for your ideas and your time! I will try deleting the Sent Items file and, if that doesn't help, I'll see if I can get her on another email client. Thanks again.

Below are the answers to the questions you posed: What OS is the PC running? Windows XP Professional, Version 2002 with Service Pack 3 How much free disk space on the drive ? 121 GB out of 144 GB How about purging or archiving her OE files? I believe that is what I did as noted above How...

Method 2 involved reinstalling Internet Explorer 8 which I just did. Then, I opened Outlook Express, opened a message that I had sent to her computer and when I clicked Send, OE closed. The message was not sent. She does not have FireFox on her computer.

I went to the OE basic repair kit site using your link, and reregistered OE. The Reregister libraries procedure involved entering 5 commands. 3 of them worked. The following 2 did not. I have included the error statements that were displayed when I clicked OK after entering them (copying and...

Finally, I had a minute and I followed your instructions. After restoring the OE items, I sent her an email message. I opened the message on her computer, clicked Reply, and OE closed. Unfortunately, your suggestion does not seem to have solved our problem. I really appreciate your taking time...

The mystery seems to be solved. When I send email messages in plain text or HTML, the replies contain the text of the reply message. Thank you very much for your help with this.

My wife uses Outlook Express 6 which often, but not always, closes when she replies to a message. The problem has occurred in 3 different ways: 1-when she clicks "Reply" OE may close completely; 2-after she clicks Reply, OE may close as she is typing the reply text; OR 3-after she types the...

Thank you, smah. I will move it.

My wife uses Outlook Express 6 which often, but not always, closes when she replies to a message. The problem has occurred in 3 different ways: 1-when she clicks "Reply" OE may close completely; 2-after she clicks Reply, OE may close as she is typing the reply text; OR 3-after she types the...

I sent a message using plain text. I can read the reply, but the original message was not included in the reply. I will need to find out if the client on the government computer is set to not include the original when replying. I think I'm getting closer, but it is frustrating, for sure.

I just discovered another wrinkle in this issue. I tuned on Auto Preview and I can now see the reply text (at least the first 3 lines of it). However, when I actually open the message (double click to view entire message), the reply text is not there. There is no blank space above my original...

Jock, Thanks for your ideas. I send messages in rich text. I'll change to plain text and see if that helps. I understand your idea of copying and pasting the reply message (and I did take a minute to try it), but there is no space at the top of my original message. It's not like there is a...

I use Outlook 2002. I use a cable modem and a router in my home LAN. When I get reply messages from government employees, their actual text usually does not appear. However, occasionally, when I open the reply a second time, I CAN see their reply. The only common feature of these messages that...

Neil, Thank you for your reply. In IE7, when I go to Tools, Internet Options, Connections, there is nothing in the window labeled Dial-up and Private Networks so I cannot get to Properties. While I was looking for this, my connection was reestablished. This has happened 2 days in a row, so...

I have a Dell XP desktop connected to a Linksys Etherfast Cable router which is connected to a Motorola cable modem. I usually do not turn my PC off since it takes so long to boot up. When I wake it up after it has sat all night, I often get the notice that I have limited or no internet...