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Gunnaro, The solution doesn't really have to be that expensive if you are willing to live with older hardware. You can load R5 on a 406V2 and put a VCM card in it. SCN isn't licensed on the 406 so you only need to worry about having enough networking channels on the IP500. This gives you a...

They have also come out with IPOCC and are treating it like a real SMB solution in a competitive environment. The product is built on the architecture of the Aura Contact Center only much simpler to implement and maintain. Xima also has a very good reporting package, but IPOCC is much more.

Thanks for the snark everyone. I have found a solution. You add an additional IP Office with an H.323 trunk between the two. You make the new line a Private and the rest Public. Then you enable Restrict Network Interconnect under System>Telephony>Telephony. Then you put the restricted users...

Enabling Outgoing and Incoming Call Barring will prevent a phone from receiving or placing a trunk call on an IP Office. The problem I am having is that the phone can still connect with a phone that isn't barred and either have an external call transferred or conferenced with the phone. Does...

I resolved this issue on an R8.1 system by setting Send Caller Id on the SIP Line main page and then under the SIP URI entry setting PAI to None. The carrier had to allow the ANI that you want to send. The carrier in my case was XO Communications

The phones weren't downloading any software from the IP Office or any TFTP server. I would think that rebooting and powering each of them down several times would have re-registered them. LAN1, which is setup with a static IP address is the LAN used for the SIP phones. The phones themselves...

I was setting up a SIP station using a Grandstream GXP-2000 and ran into a problem where the phone could call out, but if another phone tried to call it they would receive a busy signal. I tried a Polycom phone in its place and ran into the same thing. What made it start working was rebooting...