Search results for query: *

Too funny!

Hi - Our switch is on version CM 3.14. I have enabled the Long Hold Recall for 60 seconds in System Parameter Features and it works fine for everyone but the call center agents. Could someone point me in the right direction of what I could have set wrong for the agents? Thank you in...

Has anyone tried to run CCE 2.1 on Window's seven? We only use agent tool bar and screen pops.

This is very helpful. After reading your responses, I assume then it is pretty common for the IT staff to receive training on the software. That way they have a basic understanding and can better support the users, and communicate the issues with Avaya. Right?

Last year we replaced our 19 year old Rolm switch with a S8710 Avaya system with lots of bells and whistles for our Customer Service department (CMS, CCE, Witness Contact Store, Witness Quality). The change to the new system has been quite an adjustment, and we have suffered from many learning...

Hi - We are an electric utility, and we use VDN variables to change call routing during outages. When a variable is activated it routes all incoming calls to our IVR. We would like to have the ability to check a report or log file that tells us when a variable has been changed. Does anyone...

Hi - I am attempting to publish the LDAP in UCC/SA, but recieving an error. Has anyone else encountered this? The Avaya Speech Server Subsystem SA Platform encountered a failure at site AVAYAUCC with description: Error: VAServer: Number of running processes is below the configured threshold...

I am having trouble with MS Word 2003. When closing a document using the inner X or file close, the whole application closes. Any suggestions on how to fix this?

Thank you! Thank you! Our phones are finally updated. Our System Updates Time on station display was set to N. Also we had a 0 in the rule for change locations. Since I updated these, the phones have slowly started to update.

Our phones sets are not updating either. Can you tell me where you are finding the field to set update station display? Thanks!

Do you still use announcements that instruct rotary phone users to hold the line and they will be transferred to customer service in your IVRs and Vectors? Why or why not? Thanks in advance!

Our CS group wants to hear exactly what the customer is hearing. We have tried to explain that they can dial the VDN. They swear that sometimes they are able to hear the MOH. Thanks.

We had something similar happen when we reset our cajun switch. We had to go into Change System-Parameters CDR -Clear the entries from the Primary Output Format and Primary Output Endpoint fields and save. Then immediately go back in and re-enter the old values and save. The data started...

We are having minor trouble with our MOH. It does not play for calls that are made from our switch and routed back in. For example, if we dial 9 to get an outside line, then dial the DID for one our VDNs. The call will enter the queue and follow all of the steps of the vector, but will we can...