Search results for query: *

Hi I am trying to do a BSR with site but using different VDNs so I can use different whispers on the skills when answered. I have set up a BSR location and added to VDNs . I have created primary VDN/vector "consider skill 123 pri m adjust by 0" "consider location 1 adjust by 0" "queue to best"...

thanks yes had the correct dates redid them profiles and clicked modify and now it works - who knows why! Dawn Efficiency is just intelligent laziness

Hi I have set up the service level and increments in the call profile skill, however the service level on the report is still blank, have I missed something - can't see what. thoughts and comments please Dawn Efficiency is just intelligent laziness

thanks David, yes that's sort of where I wasd but they don't want agents to log off for breaks - Oh well will just go back with options they can have and let the business make the choice! Dawn Efficiency is just intelligent laziness

Sorry are you saying that there is a conditional in the vectors called AUX Work? What level is this available on as I don't seem to have it Dawn Efficiency is just intelligent laziness

Am hoping you bright sparks can help. I have a a couple of lines of business that only have one agent at this time (although this may ramp up). They want a condition that if the agent is on a break then the call goes straight to voicemail. On the surface no worries but caveats are: Agents...

Thanks Chandler but the campaign want the agent to talk to the customer again after talking to the xfer agent. thanks again Dawn Dawn Efficiency is just intelligent laziness

Thanks - this was my original suggestion but managers think agents may say something they shouldn't and be heard by caling. I think I will give them the option of using conference or extra transfer and they have to live with it. Dawn Dawn Efficiency is just intelligent laziness

Thanks but still have to mess about pressing an extra transfer and then the line an extra couple of times Dawn Dawn Efficiency is just intelligent laziness

Hi I have a campaign that wishes the agents to do a warm transfer (announce call) however once the cal has been announced they need to go back to caller to say that they are no putting the call through (-I know!) I can sort of do it by pressing Transfer then dialling the number talking press...

We are experiencing a new problem on existing equipment (ie it was all okay the day before) The problem is a very loud very high feedback noise on taking a call (to the detriment of an agents ear). Has anyone come across this previously or know what it might be. Using 4621 stations thanks...

Thanks thats great D

Hoping someone is out there to help me, I am trying to login to my CMS but it is in Single user mode, have gone through all users and it is root and console if I kill -9 the root then I lose the xterm window if I kill -9 the console then console logs off and I have to log back in, only other...

Does any have a good way to add multiple (about 300) agents to the CMS dictionary. I used to write and run a script on Procom Plus but no longer have this piece of software and am limited to CentreVu Supervisor or Terminal emulation on ASA. Release is R3V6 thanks Dawn "Efficiency is...

Hi i seem to remember that there was a problem with these cards corrupting - is that right?