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Hey yurichan Yep thought of that already... business wants the flexibility to use same announcement numbers for different types of vectors (ie welcome to business name etc)... We do that occasionally, but yeah was kinda working along the lines of the other question... thanks for the response...

Hey Guys Thanks for all of your responses. SJ - this is the way we currently frame them. Unfortunately we can only enter digits after the last announcement, and it wont let you enter digits during the first, second or third announcement. STINNEY - thanks man, will check those out. Thought i...

I dont know if you have solved this problem yet, and what exactly your business wants out of this, but I would either route the calls to 2 skills at once, one as top priority, the second at M or L, OR you could check the expected-wait on the secondary skill and choose simply not to route it to...

Hey All Just wondering if there is a function which will allow you to collect 1 digit after any of the following announcements in vector steps? For example: - Collect 1 digit after announcement/s: 5xx1 5xx2 5xx3 Basically so if customers know the option they would like to press, but the...

Hey All Currently have a TN2501AP VAL, with the standard 31 playback ports. If anyone can help with one of the two questions: 1. 31 playback ports indicates to me we can have 31 people listening to an announcement at once. In the past we have had instances where the 32nd caller has been...