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Thank you again for all your assistance and feedback, I will check on the updates and current patches.

Yes,this occasionally happens with reverse direction. It some instances, the mailbox and handheld feature has worked and not sometimes it has not. Question though, although you do mentioned about Network dropping, it does happen with all of the client's emails. So, i.e. any emails the client...

At the moment I do not have a device that I can replicate the problem. Yes, I do choose Reconcile Now from the blackberry and no it will not delete the email from Outlook when I do that. The only carrier that we use is Cingular. Thank you

In regards to the BB question(s), this happens intermittently, some users experience this while others do not. Also, we do have another model that also has experiencing the same problem so it is not isolating to just one BB model. Also, there are no similarities to the emails. Thank you

Occasionally, I run into this problem with the type of Blackberry devices that I support, (example 8700). I have end-users inform me that they can delete an email from their Blackberry but when going back to their Outlook 2003, the email is still in their inbox. I have tried the following 1...