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JIM (SYQUEST): You asked about the Verizon FIOS units being Tellabs. They are, two SFH ONT 611 (Single Family Home Optical Network Terminal). I found a datasheet on Tellabs site, but nothing about practices - there are just White Papers and Case Studies and Data Sheets on Tellab's website. Each...

What would the butt set be telling me? What would I need to know to use it in this circumstance? Found Chris Howard in the Community on AvayaUsers.com. Seems a very helpful guy. Kurt

TouchToneTommy: Tried the manual test. Am I right to assume it doesn't matter which of the 016TRR ports I use? I tried TTRs 01-08 using an available 016TRR port and all 8 TTRs worked fine - three beeps at end of test. BUT - since the nature of the problem is keypresses being missed, would the...

TouchToneTommy: It seems the Audix is not hearing every the tones from the caller. If I watch the System Monitor on the Intuity, it doesn't report all three keypresses. If caller enters 120, it might miss the first or second digit, eventually the Auto Attendant replies that 10 or 20 is not a...

Busy day, thanks for all the replies. HiDesert: Per the Merlin Magix Maintenance and troubleshooting, I checked through SPM. SYQUEST: I should have figured it was for tone generation but I was hoping. ttech: I'm not sure I follow you. A call comes in from a trunk over the FIOS connection...

Syquest: Our AutoAttendant and voicemail is in an Intuity Audix LX. According to a Configuration Note relating to the Merlin Magix, the analog ports talking to the Intuity (from 016TRR card) must be capable of sending and recognizing DTMF codes. So it looks like the Intuity has it's own TTRs...

OK, I took a look at the Merlin Magix Integrated System Maintenance and Troubleshooting manual. It reports that the TTR test is run continuously in the background as an audit test, not a demand test. If a TTR fails, a permanent error is logged and the TTR becomes maintenance busy. My logs dont...

Thanks SYQUEST. Not sure if the test using single line phones applies. Problem is with incoming calls, not outgoing; DTMF tones from the caller are sometimes missed; on some calls, some keypresses are ignored by our auto attendant. Problem is worse calling from some phones than from others...

Good suggestions, thanks. I don't have a digit grabber but I can probably borrow one; or, I can make sure Verizon checks that if I call them in. As for testing the systems TTRs (Touch Tone Receivers?), how is that done?

My system is having problems with incoming DTMF tones being ignored by the auto attendant. Searching all the forums here, I found notes in the Definity forum regarding setting DTMF transmission mode. Is there any similar setup for the Merlin Magix? This may have begun after switching to...

Sorry I've been away. Thanks for your replies. When I run WinSPM, I click on Standard SPM. Sounds like you're talking about running Standard SPM outside the WinSPM GUI. Is there an advantage to that? How is that done? I have the Merlin System Managers Quick Reference and the Merlin System...

Merlinman, I remember a post of yours mentioning that you'd written some of the Merlin Manuals. I've never had a strong sense of the documentation for the systems I have. I've never found much on winSPM, other than the Merlin Magix Integrated System System Manager's Quick Reference. I have...

I have been keeping written logs, whenever reported to me; although details are sometimes sparse. As far as I know, the phantom voice mail was reported once with the comment that it had happened before, the extension misrings are much more common. I've found that if I call in and request an...

We have a small Merlin system with Intuity voicemail - less than 32 extensions, 8 trunk lines. We added two trunks, and four extensions which we send to a new Multitech VOIP Router to communicate with a partner system which we added behind an identical Multitech VOIP router at our new satellite...

Searching through the forums, a couple of threads (such as http://www.tek-tips.com/viewthread.cfm?qid=1285156) seem to indicate there's no way to trace call progress in a Merlin system, unlike in Definity systems. Are there any third party monitoring software packages that might do this? Of...

I might not have been clear in my post as to what I am looking for. I recently had a problem with a voicemail port going bad - very low volume, lots of static. On the Intuity, under "Voice System Administration / System Monitor the screen shows our voice channels ((1-5, voicemail ports), number...

I have a Merlin Magix 4.0 system with Intuity Audix Voicemail system. I'm getting reports of extensions being dialed and misconnected and other similar problems. Is there some way to log or trace the progression of calls through the system to help me discover what is happening? I looked at the...

Hi Tom, Cablevision was in to add Optimum boost and Verizon was in to add FIOS. All services are in the same closet. The problem was intermittent. I was able to run System Monitor in Voice Administration on the Intuity and discovered it was one station/channel. I used Voice Equipment to...

My system is a Merlin Magix 4.0 with Intuity Voicemai. Recently we had some work done in and around our phone system. Since that time we have had extremely bad static on some voicemail messages. I don't believe it's related to the incoming call quality or that the caller is on a cell phone. I...

I see the # codes in the Merlin Communications System Single Line Phone Users Guide. I'll try them when I'm in our satellite office. I understood what you meant about the stutter tones; the person in our satellite office was indicating he wasn't getting a stutter dialtone even when the...