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  1. dvitech

    software downgrade

    I have a cx controller that has mcd 5.0 Sp2Pr2, I am trying to install mcd4 so i can convert a 3300 rel 7 database to sds then upgrade that database to mcd 6. I did a manual install of mcd 4 but the system still shows as mcd5...any ideas?
  2. dvitech

    No audio calling awc across ip trunks

    Thanks to all-that was the issue, the customer was giving us the wrong gateway for the remote network.
  3. dvitech

    No audio calling awc across ip trunks

    The mas server is on a different subnet than the 3300. The voice and data networks are seperate. Tried to add the subnet of the remote 3300 to the local networks but the mas doesnt recognize the gateway.
  4. dvitech

    No audio calling awc across ip trunks

    I have a MAS server running the AWC app, it is connected to an MCD4.0 using generic sip devices. Calls to AWC are fine on local MCD but I get no audio when calling from networked 3300 on IP trunks. All other IP trunk calls are fine. Any ideas?

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