Hi,
Very quick question which i'm hoping someone can help me with. If a computers NIC is cabled via a 46xx or 96xx series IP phone and the phone loses inline power. Will the computer NIC conenctivity be lost until the phone is repowered or does the phone allow for passive traffic?
Many Thanks
I don't think there's a clean and easy way of doing this in a vector without using some kind of loop and even then it wouldn't be best practice for me.
If it was me I would have a have a fake "agents busy" announcement followed by a collect digits before queuing the call.
Hi Folks, Long time reader, first time poster.
I'm trying to design a historical Agent group interval report, but i'm not sure if this is possible. I have created the basic group report and have intervals fields but the report does not like the STARTTIME query.
When trying to run the report i...
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