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thread798-1584026 Our customer is having an issue where when they put two lines together to create a conference, the phone starts ringing. Both parties on the phone can still talk. Once the call taker put the conference on hold and return back to the conference, that clears the ringing. It...

TRNX is also set to YES. anywhere else that I should check?

Hi GHTROUT, the EXTT prompt has already set to YES.

WOW, thanks GHTROUT and bigindian65. I will try that and let you know whether that works. So that's only for conference, but not no hold conference, right?

Hi bigindian65, if you conference (A03/A06) in everyone and the first agent drop off, this will drop off everyone from the system since the conference is hosted on the first agent's TN/phone. I believe it works with no hold conference because the conference is hosted on the PBX. However, as I...

Yeah, that transfer button won't work when there's a conference.

Hi everyone, An agent receives a calls that requires a translator, so the agent no hold conference in a translator (10-digit number). Then the agent needs to transfer to a 2nd level queue (CDN) using no hold conference. The following two scenario can be occurred at this point: 1. 2nd level...

Hi everyone, An agent receives a calls that requires a translator, so the agent no hold conference in a translator (10-digit number). Then the agent needs to transfer to a 2nd level queue (CDN) using no hold conference. The following two scenario can be occurred at this point: 1. 2nd level...

Thanks everyone for your help. Actually in Callpilot Reporter, I run a "Service Quality Summary Report" and that seems to be what I need. However, here Voice Waited defined in the report means “Number of callers who waited for a voice channel” (Call Pilot Reporter Guide Page 82-83). Because in...

Hi sidrad, you mean that 8.8 CLS does not support CC6? Or logger version 8.8? Thanks

so there's no reports or no other ways to analyze whether the ports I have are enough for the call center operation? I am running a emergency call center and certainly I don't want the people to complain before I realize that there's not enough ports... I am still looking at the Planning and...

Thank you everyone. Callenj, I am not familiar with CPTrace. Once I open it, do I have to setup anything? I will monitor the traffic on its own? I don't see anything in CPTrace... afterwards... Deweyhumbolt, when you mean the Voice mail outcall ports, you mean the phone number that I dial to...

hi Smart people - again... My company's using Call Pilot 4 and I am trying to find out whether the call pilot ports we have is enough for the workload. I checked the Channel Usage Report, but it only gives me the number of calls that comes in in an one hour period for each channel. It doesn't...

Hi smart people, I need some help here. Our company is using CallPilot 4.0 and we just recently purchased the fax messaging mailboxes licenses and desktop messaging mailboxes licenses. We would like to use the call pilot fax feature on our desktop to send fax out to external fax machines...

Thank you gwebster. It works after we put MPLR22326_2 on the sig server. Thanks!

Hi everyone, My first post. We are now using Nortel i2004 call center ip phones in one of our call centers. We are using Nice VOIP 8.9 and everything works fine. However, when we tried to swap in two 1150s to replace the i2004, we found that the Nice logger has not received any packets...

Hi everyone, My first post. We are now using Nortel i2004 call center ip phones in one of our call centers. We are using Nice VOIP 8.9 and everything works fine. However, when we tried to swap in two 1150s to replace the i2004, we found that the Nice logger has not received any packets...