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CTIOS Agent Alarm Threshold
Has any one had any experince with creating and alarm threshold that can indicate when a select number of agents in a particular skill group are set to not ready. I just started contemplating this so I have not done much research and have not investingated the use of the SDK at this point. We...- wood8064
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- Replies: 1
- Forum: Cisco: Intelligent Contact Management (ICM)
