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Hi all - I've never set up a non-EAS call center so this is my challenge. I set up extension as members in the split, turned on bcms/vustats login, set the ID length, set the login/logout FAC. I can't login the station into the split. I list trace the station and I got a denial event of...

Hi all, interesting question - Our client has a S8300 server with G350 in 5 remote sites. Somehow the system is connected to a Meridian switch. For all the ars route patterns, we insert a digit 9 for outdialing. Now, they need to dial from Avaya to their Meridian 3-digit extension. Since...

I have a denial event 1012 when I trace a call. How do I look up the event and see why the call is denied? There are no denial event in the maintenance manual.

Does anyone know how the MM710 is wired? Do I need a special cable or adaptor to punch down the 24 channels? If I have a 4-digit dial plan for extensions and have 10-digit DID lines, I was wondering what's the best way to route the incoming calls to the extensions. Do I delete digits in the...

Hi all - For failover strategy, I was told I can put in a condition in the vector step to check for network health. It's a route-to number with a condition to check if the gateway is registered. I haven't been able to find such a condition in the vector steps. Hasn't anyone done this?

Thank you very much for the info, Kotey. I change the station type to callid but it would give me only the name but not the number, is there anything else I need to do to get both name and number?

Hi all - I haven't been able to set up caller ID over analog trunk. It's S8300 CM3.1.2. The trunk type is CO and the phone is 4621. When I put in the call, the phone display will show the trunk name instead of the caller info. For testing purpose, I put a caller ID box in front of Avaya and...