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  1. theericho

    Advanced Routing

    Ok this is a question for all you old Bell heads. Is there a way to do ASA threshold queuing by skill level for the same skill type. Example I have main vector with skill 43 pri M that is the call center. We have backup agents that are skill 14 which is a time clock hunt-gr that doesn't...
  2. theericho

    Line Side T1 (DS1 to Dialogic Card)

    I have read numerous threads on setting up line side T1's for dialogic cards and followed the steps. My first question is what is this adapter called and where do I get it? http://www.mediafire.com/file/uzdwaqzntgw/db15toRj48.JPG? The following is a trace of my two identical VDN's. The 01a13 Ds1...
  3. theericho

    feedback on 5.2

    As of 12/21/09 updated to 5.2.1 CM corrected all latency problems and in CMS15 fixed incorrect statistical information. We are running S8510 with two port networks with second site with ESS, duplicated modular messaging, and CMS high survivability. One more week running on new CM code moving...
  4. theericho

    feedback on 5.2

    Just made same upgrade from Definity G3si CM 1.2 CMS R12 to S8515 CM 5.2 CMS R15. Golfnutx14 what was the patch avaya made? I have been chasing similar problems since 11/07/09. In CMS agents are showing they are in after call sometimes up to 1:20 when hunt-gr forcing no more than 45 seconds...
  5. theericho

    Call center RONA problem

    Thank you very much for your help. This was the first time I have ever posted a question on this site, hopefully I followed the proper procedures. I set all hunts that had MCH to NONE. Will see if this corrects issue. Eric
  6. theericho

    Call center RONA problem

    Here is a link for the realtime log http://s636.photobucket.com/albums/uu82/eric_holl/?action=view&current=Rona021709.jpg ******************************* change hunt-group 6 Page 1 of 3 HUNT GROUP...
  7. theericho

    Call center RONA problem

    We use Plantronics Vista corded headsets M12. I've thought of tracing agents, but the agents that RONA seem to be different from day to day. Could a station that is set up as a help key for call center agents, might be causing this? ********************** display station 3157...
  8. theericho

    Call center RONA problem

    Hi, We have recently started noticing more Ronas in our call center group using CMS realtime exception logs. We're running definity G3siV12 & CMS V12. This group agents are set to auto-answr with headset buttons enabled, so not sure how they could be getting RONAs. Aren't calls controlled by...

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