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I tried NCRD YES and no change. Looking at dch messages I do not see any change there either. Just shows the calling calling # as the ext of the person transferring the call not the original caller id. Also no extra messages to indicate a transfer.

Here is the RDB: TYPE RDB CUST 00 ROUT 13 DES CISCO TKTP TIE NPID_TBL_NUM 0 ESN NO CNVT NO SAT NO RCLS EXT DTRK YES DGTP PRI ISDN YES MODE PRA IFC D100 SBN NO PNI 00000 NCNA YES NCRD NO CHTY BCH CTYP UKWN INAC NO ISAR NO...

We have an older Opt 61 transitioning to a Cisco call manager system. They are tied together with a PRI and all calls (including our operator) come in on the nortel. The problem is, the operator is fielding a lot of calls and transferring them to various cisco phones. The cisco users do not...

At one time I knew a command that could query a digital phone set and that set would return certain information like model and firmware revision. I cannot remember this command for the life of me.... Does anyone know it? I tried searching this forum but could not turn up any valid results...

So, I have a very sticky situation that is making my life un-fun. The situation is that we have 3 phones in a room. These 3 phones will need an individual private/unique DN so that when the person calls out they can leave a call-back DN so it does not ring the other 2 phones. The other...

I was just working up a queue with OVDN and I came to the same conclusion. The OVDN has to be a queue, and it has to be available to overflow to. I used interflow to forward to voicemail however. So you could probably interflow to an offsite with an ACD in NCFW or through MerMail/CallPilot...

Power loss is entirely possible as we have had some problems with the fires here in Northern Cali. I did not think the switch went down, but it is very possible as it is in an area that is not closely monitored after hours. What is the process to save the assignments? I can get to the text...

RAN route 0 which works right now is: TN 3 0 DATE PAGE DES DES RAN ROUTE 0 TN 003 0 00 00 TYPE RAN CUST 0 XTRK EXUT TIMP 600 BIMP 600 AUTO_BIMP NO RTMB 42 1 DATE 2 JUN 2008 I did try setting NEDC/FEDC to ETH and no go. Same issue/no change. Helps to read the book because I...

Set SUPN to yes.... Still the same. It picks up DTMF fine for everything else... username/pass, 5 to record... but it won't stop... arrrgh

This is a fun one. I have a MIRAN II card which no one else has used around our place, so I am stuck with a really annoying problem. I was able to get it all configured with the set based administration route and it seems to work ok. The problem is when I go to record a message I press 5 to...

So, I still don't understand what CCR and IVR is in the system... Can anyone explain? Reading the ACD document it states that "IVR capability can also be provided while a call is in an ACD queue". It also states that Meridian Mail can be used. We have CallPilot at this location... So can I...

So, I am pretty new to Nortel but do have a little practical experience. I do a lot of normal day to day phone stuff and every once in a while I mess with a route or ACD queue, but have a question that has stumped me that I cannot find here (this forum is awesome). Basically it is this: I...

We use the HL10 lifters with the M3900 phones regardless of the curve on the side. Since it has the sticky on the bottom it has worked out well on about 20-30 we have put them on. Just make sure to use that little extender arm thingy. Amazingly we haven't had many problems for the year or...

Ok, this is probably an easy question but I cannot find anything anywhere that will help me. I am trying to automate our ZenWorks imaging even more, and wanted the ability to install specific zenapps after the windows image was put down. Is there a tool or a novell program that will take a...