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I have a Shoretel Connect system and would like to know if there is a way to count the number of call an analog phone received. Thank you in advance for your help.

First off thanks in Advaance for your help. We are currently running a Notel CS1000 and converting to Shoretel. I have an analog phone that i can dial *87 and login to the ACD queue on our CS1000 system. Is this possible on the Shoretel system and how would I make it work?

I am trying to update the firmware on a M3903 and I keep getting this error. I have updated a few of them today with no problem but this one won't work. this is the error SDL2110 REASON 20, 3903(0 1 4 9 ), VERSION 91, MAINT MODE. This is the fwvu info for the phone. ****M3900 VERSION...

Thanks that worked for me.

Thanks for the response. When I go to ld90 and do PRT it is asking for a feature. Also do you know of a way to capture and put it in Excel? Thnaks again.

I was wondering if there is a way to print the Area code and Prefixes that are already added to my CS1000. Thanks in advance for your help.

That did it thank you so much.

TN 000 1 04 15 VIRTUAL TYPE 3904 CDEN 8D CTYP XDLC CUST 0 MRT ERL 0 FDN 1990 TGAR 1 LDN NO NCOS 3 SGRP 0 RNPG 0 SCI 0 SSU XLST CLS CTD FBD WTA LPR MTD FNA HTA TDD HFD GRLD CRPD STSD MWD LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1 POD SLKD CCSD SWD LND CNDA CFTD SFD MRD DDV...

I have a m3904 phone that when they call someone inside the system it shows her name but shows ---- as the number and when she calls outside of the office it shows "Private Number". I want to thank you in advance.

Is there a command that will tell me what the make and model of a card is? I have some Telstrat cards at a remote location and I want to find out which ones they are without driving a hour away. Thanks

Is there a way for me to find out what TNs have not been used for a certain amount of time? I think I have a lot of them that the phone has just been unplugged and not actually taken out of the system. Thanks in advance.

When ever I delete the voicemail on my phone it removes the message from my Outlook. Is there a way to make it so they are not removed from Outlook when i delete them?

when im creating the ACD phone it won't let me passed MAXP until i put something in it.

Ok thanks

Sorry Ricky to sound stupid but am i supposed to change the DN for this fax machine?

Command Line

#1 did not work and I'm not sure how i do the other options.

I have a fax amchine that is down right now and i need to forward it to another fax machine in my office. How do I forward a 500 set in my PBX? Thanks in advance

I would like it to run from a macro list. and i have tried adding the code to a module and can't get it to show up on the macro list.

I tried that code and it did not so what I wanted it to do. I had a Macro that set the range name and made this highlight_duplicates run but i deleted it accidently and can't remember how i had it working.