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  1. sallen576

    Built-In ACD programming problem with DBS 576, SMD MIS software

    I ended up not having to call them. I had put out some feelers with our vendor, and they managed to get a hold of someone who knew: When modifying this setting (and apparently only this setting, cause I've been messing with the ACD a lot), the ACD has to be completely idle. We had agents or...
  2. sallen576

    Built-In ACD programming problem with DBS 576, SMD MIS software

    That would be wonderful, thank you!
  3. sallen576

    Built-In ACD programming problem with DBS 576, SMD MIS software

    Unfortunately, I'm not; I'm an end user with a lot of PBX experience, who was given this system and told to make it work. :) Our vendor has a guy with a lot of dbs 576 experience, but he's not well-versed with the ACD/software, and he's never encountered this before.
  4. sallen576

    Built-In ACD programming problem with DBS 576, SMD MIS software

    We're running a DBS 576 with the Built-In ACD. I've purchased a copy of the SMD MIS software for this platform, and so far it seems like the software and the switch SHOULD work well together. Except for one pesky setting, which I cannot seem to change: FF7-1-111-03: 1106 (MIS OUTPUT SW) 0:ACD...

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