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Agent are logged out by PIM
IPCC is on one LAN segment, with 120 agents. On another LaN there are about 10 agents. Periodically they received following message: "Your Agent state has been set not ready by the PIM because some calls were routed to you and haven't been received. Please ask administrator for help". so only 10...- mokosnica
- Thread
- Replies: 2
- Forum: Cisco: Intelligent Contact Management (ICM)
