I have an AMP cable coming from the switch, guessing it to be about 25+ feet. Then there is about a 10' AMP-to-DB25 cable connecting to the console. I found a 10' DB25 cable (DB25M-DB25F) that worked just fine, when I tried to extend it that much. However, I have a 50' DB25 cable (DB25M-DB25M...
We need to temporarily move our attendant console (M2250 on a Opt 51c) about 75 feet from its current location. Can I just run a standard DB25 serial cable for that entire length? Are there length limits? Any "gotcha's" that I need to be aware of?
Any other (easier) ways to accomplish this...
Meridian Opt 51C
Mermail
Basic ACD (no Symposium)
Follow-up from previous post:
http://www.tek-tips.com/viewthread.cfm?qid=1289345&page=1
Currently, all Customer Service incoming 800# calls immediately enter an ACD queue with a recorded message, then they are "stuck" unless they hangup, since...
So, there is no way to press "0" to exit an ACD queue, once you are in it ... aargh! ... was afraid of that. And no, I'm not wild about the customer losing their place in queue.
yyrkroon, am leaning toward your suggestion.
johnpoole, nice suggestion about Symposium, but would probably spend...
Great forum ... especially for us newbies!
Opt 51C
Basic ACD (from what I can gather)
Problem: Customer calls toll-free #, immediately answered with a general greeting (from Interalia digital voice announcer). Once in queue, customer receives secondary announcement every 30 seconds. The...
MonkeyLizard,
Out of curiosity, what platform would you recommend for the Enterprise box? Our company currently has JDE on an AS\400 system (not sure of version information, using all character-based displays and emulation software for our PC's. I envision having JDE run only in graphical...
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