Update:
We tried replacing the ROS/Scanner motor unit and the problem went away... temporarily. After about 5 prints, the message came back. Despite our best efforts to troubleshoot, it was never able to print after that.
I have a Xerox Phaser 7700 that displays an error 11, as well as shows that all four cartridges are missing. I have checked all the voltages, reseated the cables, replaced the engine controller board, and reset the NVram Tech Rep settings. When I go into service mode it says "<6,372> ROS motor...
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