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Why are you changing phone systems at all then? You probably have digital sets now. Do you do your own wiring, make adds, moves and changes without having to call a vendor? If so, these may be reasons you want to have digital sets. It could save your job, but is it the best decision for your...

Deweyhumbolt, All of the documentation for the ShoreTel System is on the Shoreware Director. After logging in, on the left hand side of the screen, scroll down to the bottom to access the documentation. It's very detailed. Also, you can select "Help" in the upper right hand corner of the...

Her is a link that may provide more info for you. http://www.shoretel.com/products/applications/e911_notification.html

It doesn't look like you need an IP PBX. Just buy an analog key system or hybrid. ShoreTel, as well as other systems, don't/can't work for every customer. That's why most vendors sell several different solutions. Why buy an IP phone system, from any manufacturer, and not use IP phones?

Ron, I've read many post in these forums where people give incorrect information, or more correctly, information that they believe is correct. Even some of the most experienced users, techs and others don't have all the answers. Eddie shows as a "technical user". I'd expect a vendor, such as...

If I understand you question correctly: Normally, you install a second VM Server (in your case at Site 2) to handle VM calls at Site 2. This is so the VM traffic from Site 2 does not have to go over a network circuit (such as the case if there were only one VM system at Site 1). What do you...

abntelecom, On the ShoreTel web site there is an Application Note 124 that show the integration between an Opt 11 and a ShoreTel. It should be the same. Gary

Shine52, Are the two IPO's next to each other, so that you could use a crossover cable. If they are being connected, because of distance, over a network T-1 circuit, you whouldn't need a crossover cable.

I'm finding that a lot of SMB Avaya Partners are starting to sell ShoreTel. Any one else see this happening? I understand that BellSouth (AT&T) will be selling not only Nortel, Mitel, and Cisco, but Avaya IPO.