SCCS 4.2 and Option 61c
We have Skillsets displayed when the call arrives... ie: "Billing" or "Repair" along with the CDN#.
I want to reuse an old CDN ... I already changed the CDN name in LD95... my LD49 list shows properly... I changed the Skillset name in Sympsoium (SCCS 4.2) and the CDN...
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