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  1. tvillan

    Need Help With Replacing 73GB Hard Drive on RAID 5 Array

    I have a NICE PCI logger version 8.9 that has an internal RAID 5 Array (3 drives). The drive sizes are 73GB each, model Hitachi HUS10373FL3600 10K SCSI Ultra 68 pin PN 603B0099-52. Drive 0 of the Raid has crashed and needs to be replaced. According to NICE Systems, They have replaced the 73GB...
  2. tvillan

    Getting Partial calls or wrong agent CLS 8.9 w/ Avaya G3

    Please help. The Problem I'm experiencing is when the customer listens to calls from Query sometimes they hear either the wrong agent or they will be listening to blank spots or they can hear the IVR recording . My assumtion to this is that maybe when the inbound caller dials the main number ...

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