Search results for query: *

In SCCS, we would like to route calls based on the CLID but having problems in Symposium obtaining the External CLID. Currently callers are routed through Mer Mail (menus) to route the caller to the call centre and the CLID that appears is the Queue # for Mer Mail. The external CLID appears...

Forgot to mention - The agents all have priority 1 & the incoming calls are priority 2. All agents have been checked for priority.

Did you ever find a resolution to this problem???? I am having a similar problem with the call distribution - agents all priority 1, Skillset threshold set to the present call to the longest idle agent since last ACD/CDN call, Queue to skillset by longest idle agents. Still having problems with...

The SCCS is programmed with the following: Call forcing 0 delay & 0 break after call Skillset - Global Settings - Longest Total Time since last CDN/ACD call The script has QUEUE TO SKILLSET BY LONGEST IDLE AGENT. The agents are identifying the problem as they can see other agents receiving calls...

Hi - I have a location that are having call distribution problems. The calls are not being distributed correctly to the longest idle agent. The location has Symposium Rel 4.0 (has the latest Peps) The agents have call forcing without any call forcing delay timer. The scripts have been...