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  1. dtperk

    Agent Desktop Display

    Multicast traffic does NOT traverse routers by default. If your Citrix servers cannot receive the multicast data, they won't be able to run the ADD client in a session. If some are running OK through Citrix, You may want to see if it's machine (server) specific (i.e- the one Citrix server's...
  2. dtperk

    End user (Supervisor) training for SCCS 5.0 / 6.0

    Hi all, Long time lurker, first time poster. I work for a relatively large bank in Cleveland that has a 24/7 call center. We use a CS1KM with SCCS 5.0 and WebClient 4.5 currently. Our end users (workflow and scheduling management group) are looing for training on SCCS from an operational...
  3. dtperk

    ADD - error on startup

    Did the ADD clients get the SOAP install? If not, they may need a share access to that directory on the SWC server. Sounds like something isn't installed on the PC correctly... not that the ADD client isn't there, but I know it also needs the soap client. The other thing to look out for is...
  4. dtperk

    CDR software to marry SCCS 4.2 and Opt81 (25.42)

    Hi all. I'd first like to say, I've been lurking here for a few months now and am floored by the level of expertise here. Nice work all! Second, I was wondering if anyone knew of a package that brought the SCCS system and the CDR reports from the Meridian (mainly, the OTM collector) together...

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