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Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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Agent Desktop Display
Multicast traffic does NOT traverse routers by default. If your Citrix servers cannot receive the multicast data, they won't be able to run the ADD client in a session. If some are running OK through Citrix, You may want to see if it's machine (server) specific (i.e- the one Citrix server's...- dtperk
- Post #3
- Forum: Nortel: Symposium call center solutions
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End user (Supervisor) training for SCCS 5.0 / 6.0
Hi all, Long time lurker, first time poster. I work for a relatively large bank in Cleveland that has a 24/7 call center. We use a CS1KM with SCCS 5.0 and WebClient 4.5 currently. Our end users (workflow and scheduling management group) are looing for training on SCCS from an operational...- dtperk
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
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ADD - error on startup
Did the ADD clients get the SOAP install? If not, they may need a share access to that directory on the SWC server. Sounds like something isn't installed on the PC correctly... not that the ADD client isn't there, but I know it also needs the soap client. The other thing to look out for is...- dtperk
- Post #3
- Forum: Nortel: Symposium call center solutions
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CDR software to marry SCCS 4.2 and Opt81 (25.42)
Hi all. I'd first like to say, I've been lurking here for a few months now and am floored by the level of expertise here. Nice work all! Second, I was wondering if anyone knew of a package that brought the SCCS system and the CDR reports from the Meridian (mainly, the OTM collector) together...- dtperk
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
