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Here is the final result. We replaced the BFT and everything is back to normal. Thank you everyone for your help. DBrewsky: It was the BFT that cost us $4000. We did move the old PCI card from the old BFT to the new one. So you are saying I am right that this is like double the cost of...

Thought I would give an update. I just had a tech here to check things out. But let me go back to what happen last week. Last Wednesday a tech had to come into to replace the main tray (the one with all the lights, below the hard drive tray) because the voice mail wasn't working and all our...

Tried the replacement fan. No change. Still no power. When you say modules do you mean the PRI and such? Do you mean just pull out the power connectors to them or pull them out of the system all together? Thank you, MrWeen

Great. The fan looks like it's going to be hard to take out since it doesn't have any proper screws on it. Well I'm off to the store to buy another fan then to see what happens. I'll update once I have replaced it. Anyone else have any other suggestions on what the problem could be? MrWeen

I unplugged the fan from the board and tried plugging in the power supply again. Still no power. Do you think this is a good enough test to let me know it isn't the fan or should I go buy a new fan first before I eliminate that from the reasons for failure? MrWeen

Thank you for the quick reply. Do you mean the fan on the power supply (nothing happens to it when I plug in the cord. I tested it in another system and it works fine) or the other fan that is in the BCM? If the BCM fan is not working would this make the entire BCM not power up? Thank you...

Hello, Our BCM 400 has lost power today. There is only the 1 red light on in the front of the BCM. This has happened before and all I had to do was change the power supply. Today when I swapped power supplies it had no effect. I plugged it in and still no power was given to the BCM. Any...

Acewarlock: Thank you for insulting they way we do business and providing no help to rectify the situation. We don't want people pressing 0 to talk to someone because that defeats the purpose of an AA. All people will do is not listen to the options and press 0 so they can talk to someone...

CurlyCord: Tried your method and the message still appears when you press 0. BringbackVNC: How do I get to the "repeat key" option? In the BCM or Call Pilot Manager? Thank you very much for your help.

We have the BCM 400. We have the operator settings turned off. Unfortunately when you press 0 now, when you dial in, you get the "the operator is not available" message. Does anyone know how to change what this message says or get rid of it all together. As in the customer would press 0 and...