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How in the world do i change my hold music on a 2000ips? can it be done without matworx? does the work? cause i need it done and soon. thanks for any help ahead of time. james Network Administrator Sagresco or The Sagres Company www.sagresco.com Thanks Tek-Tips Forum Memebers

Thanks for the replies, i dont have a system password or anything similar.

well i appreciate the answer but it seems to be written in spanish, i am completely new to these pbx systems i know how to check the call groups by using the command= 163 but not how to create groups or change current groups. also i do not have any matworx program so icant use that at all.

I have a neac 2000ips, and dterm series e phones. What i need to happen is when our companies legal department number is called, it needs to ring all three legal phones. how can i go about doing this, does this require matworx, is there some way to set the extensions into some form of caller...

I need to route incoming calls to our legal department to all phones in the legal department. right now it rings on 2 of the 3 phones in there. can i do this using a dterm terminal or do i need matworx? if i can do with the phone, can someone give me some hints?

Iwould just like to Praise the Highest of powers that i found this forum and appreciate all the wonderful help i received, thanks so much.

sorry disregard the last message, i did figure out the soft keys have letters.

the only issues i have is enetereing the letters in the hexadecimal format, i cant seem to make letters say for the name James the hex is 6a616d6573 when i enter it i get 6261636573 how do i make it the above mentioned code?

okay, i was going to try the matworks approach but dont know how to get the software, then i also dont want to mess up my system by making changes i dont know. a walkthrough of information would be fabulous, but it is gonna have to be specific. i really do appreciate all of the help from you guys.

thanks for all the help. the 900 numbers was a problem with our carrier, but the speaker 62 doesn't work. maybe i am doing it wrong. with the receiver hung up i hit speaker 62 and nothing at all happens. ps it is a 2000 ips system ozzie

nec 2000

I am trying to accomplish two small goals as of now. i just recently moved into this network admin position and now have never dealt with pbx systems. this is a well established company, with well established employee base, but we are receiving new hires, like my self and i need to know a few of...