Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. marley22

    Aspect Disposition 6 (HANDOL)

    Hi I am trying to establish under what circumstances a call will be answered by a Trunk. When counting calls offered and answered at application level they are always higher than calls answered by agents using a skill group report. The difference is calls HANDOL (disposition 6) but I am unable...

Part and Inventory Search

Back
Top