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recording incoming calls
I too am looking for a call recording solution for the BCM400 however I would also like to capture agents screen activity with the voice recording, are any of you doing that? Also, you say not cheap roughly what is the cost?- techmcc
- Post #5
- Forum: Nortel: Business Communications Manager BCM
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How can I change assigned voice ports
I have a BCM400 and just setup Call Center using Call Pilot. I have a problem when customers call they sometimes do not get to my call center or are left with dead air (indefinitely). Using BCM Monitor I notice the system has 1 voice port for Call Center and 5 for Voice Mail. This problem...- techmcc
- Thread
- Replies: 2
- Forum: Nortel: CallPilot messaging solutions
