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Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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Upgrading from CM4 to CM6
Hi guys, Has anyone attempted this yet? It's a 2 step process as you have to upgrade to 5.2 first and then to 6.0. If anyone has done this and has any advice to offer, it would be greatly appreciated? Thanks, Terri There are no stupid questions, but there are a lot of inquisitive idiots...- Terbert
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Agent on the phone on scr, Realtime report says idle.
are you talking about the agent being on a DN call? If so, there's a separate field for that on the RTD and he should show a status of "busy" rather than "active". There are no stupid questions, but there are a lot of inquisitive idiots. And I'm one of the idiots......- Terbert
- Post #2
- Forum: Nortel: Symposium call center solutions
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Categories in CDR
kkong, you're a legend - many thanks for this, it's going to make my life a *lot* easier! :) There are no stupid questions, but there are a lot of inquisitive idiots. And I'm one of the idiots......- Terbert
- Post #3
- Forum: Aastra/Ericsson systems
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Categories in CDR
Hi, I have a customer with an MD110 and we're utilising the CDR output for call tagging on call recording. I've worked out most of the fields (with the help of a post on the forum I found through search) but there is a field that uses letters and I'm not sure exactly what it denotes. I'm...- Terbert
- Thread
- Replies: 3
- Forum: Aastra/Ericsson systems
